SWEQADM Administration of the event queue
Updates & upgrades
A first important step was the introduction of playbooks to professionalize our work. At that time, SAP installation manuals were real tomes with hundreds of pages that often went round in circles and were anything but easy to understand....
Ten years ago, there wasn't much more for SAP Basis experts than SAP Solution Manager. And most Basis administrators only used it at all because SAP virtually forced them to use SolMan to download updates.
SAP System Monitoring
In order to solve the challenges, it is necessary to develop a suitable catalogue of criteria to evaluate the feasibility or suitability of certain applications for certain service forms. The service catalogue must be structured in such a way that the criteria, which cannot be answered clearly, can be identified and subjected to continuous consideration. The catalogue of criteria cannot generally provide a 100% decision, but only a decision aid and an absolute must-criteria.
In order to ensure the stability of the systems and to reduce the risk through proprietary developments, release and patch management must be implemented. Standardised procedures can help to introduce proprietary developments, such as test strategies or service level agreements (SLAs). It is also important to align the productivity setting of customer applications with the maintenance windows and RTO (Recovery-Time-Objective).
"Shortcut for SAP Systems" simplifies tasks in the area of the SAP basis and complements missing functions of the standard.
The website www.sap-corner.de offers many useful information about SAP basis.
This is usually below /usr/sap/trans, but can be changed individually depending on the system.
STEP 4: DETERMINATION OF THE TARGET GROUP In this step, the target group of the service is defined and described in detail, e.g. by means of a letter.