Access to Customer Success Experts
Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects
The choice was Salt Solutions. "With Salt Solutions, we had just successfully completed a workshop on SAP EWM and optimisations in the SAP ERP module Sales & Distribution," recalls Björn Jodat, Manager SAP in the Application Team at Schmersal. "The pleasant contact, the extensive know-how of the Salt consultants and also the wide module support convinced us".
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
New SAP support programme paves way to the cloud
Based on our Jira Service Desk ticketing system, we manage and monitor our customers' incidents and changerequests transparently and efficiently. At the same time, Jira allows you and your employees to access your tickets at any time and to find out about the current processing status. Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible. With this integrated and transparent process, we are the optimal partner to help you continuously optimise your processes and continuously improve your managed services KPIs!
The technical quality manager controls the IT aspects of your project, focusing on system reliability, security, scalability, data integrity and high performance. With the support of SAP Mission Control Centre, it secures your project, ensures uptime and a smooth start-up.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
300+ IBA Group experts fully support all SAP system versions of the customer and support business applications 24/7.
"By continuing to expand the SAP support programme via SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud, which is tailored to the individual needs of our customers," comments Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Board Division Scale, Quality & Support.