COMMERCIAL & NEGOTIATION SUPPORT
Proactive Success Critical Support
SAP Support is available in the SAP Portal. Search for SAP hints here. You have access to SAP Knowledge Base articles, the content of the SAP community and much more.
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
SAP support and reliable consulting
Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise. These are often performance issues or recurring interface errors in system integration. We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution. Trust our expertise!
Choose the times you want to use our support. On request, we will be there for you 24/7 and will work with you to create an individual concept for your needs.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
This requires the following update: ・ SAP Solution Manager SAP Solution Manager 7.2 SPS07 or SPS08 (recommended) ・ Focused Run: Focused Run 2.00.
The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.