Comprehensive portfolio
3rd Level Support
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
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Running an IT infrastructure is complex. This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
As a business grows, ERP software, the centre of all business processes, grows automatically. By implementing new business structures and processes, the complexity of the SAP ERP system can greatly increase. For small in-house SAP teams, this is often a challenge, because in addition to technical and technical aspects for maintaining the operation of SAP systems, staff shortages and day-to-day operations represent additional hurdles. New requirements for the SAP system can then only be adjusted slowly and completely new processes can be implemented only difficult. In addition to everyday business, an important aspect of this is not to neglect further training to process and module know-how. Not to lose track here can often be very difficult especially small teams.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
With its outstanding expertise, it supports SAP MaxAttention customers in their architectural planning.
However, cross-departmental processes are a challenge, which should be managed centrally and run smoothly.