CONCLUSION
Optional in addition to Essential, including SAP Preferred Success:
As a customer you are the most important visitor in our house. They don't depend on us. We depend on you. You as a customer are the most important part of our business. That's why you always have priority. John Russell, President of Harley Davidson, once said: "The more you engage with customers, the clearer it becomes to see what you should do." In accordance with this motto, we constantly try to improve our service in exchange with you. Bring your systems to peak performance. Now make the most of your SAP software. Our service and support offerings include support plans, on-site support from our team and remote support.
We won't let you down if necessary! Find out how our customised support solution might look for you! We are happy to advise you in the context of a personal interview - competent and comprehensive. Benefit from our long-term project experience in the SAP Customer Experience environment and the resulting knowledge base!
Service and Support Partners
In this fast-paced time, when the metrics and requirements of the respective markets, target groups and technical developments often change, permanent adaptations of the systems are difficult to avoid. The need for support lies in the volatility of our age, based on the high speed of digitalisation.
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Work with proven best practices to get your new software up and running in just a few weeks - in the cloud, on-site and in hybrid environments.
Automatic recertification is an expression of the high level of trust in Hicron and confirmation of our high quality standards.