High SLA Levels
Validation of technical design of on-premise, cloud and hybrid environments
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
Then there is much to do before January 2020! The magic word is SAP Support Backbone - the reliable link to SAP. Whether the hot wire to the SAP Support Portal (e.g. hints), the EarlyWatch Alert Reports or the Maintenance Planner everything is located in the Support Backbone Infrastructure. This has been updated by SAP and changes must be made to their system!
Feature Planning and Success Tests
As your partner, AXXIS offers services that allow you to maintain and extend your software to ensure that your solution is always ready for you, as best you can. In case of problems, you can rely on us to help you solve your problems efficiently and effectively. We help you troubleshoot your SAP system, contact SAP for system failures, and implement support packages. Our application maintenance support team is PCoE certified and provides cost-effective and customer-orientated global support for SAP Business One and SAP Business All-In-One solutions. We use SAP Solution Manager for all maintenance issues to track incidents, SLA compliance, and documentation of solutions for future reference purposes, and provide you with a proven and independent AMS support tool to ensure business continuity.
Unlike other hostels, all our contacts are in Germany. Also those who take the phone off at night by 2.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
We are already working on scenarios to use machine learning algorithms in support.
This includes not only the connection of new sites and the introduction of new systems and functions.