Increase your performance and productivity
Did we arouse your interest in support on demand?
How good and available are the many processes of your company implemented in standard solutions? Over many years, our employees support complex SAP solutions worldwide in various modules as well as in the many subsystems and interfaces. You create individual applications where standardised software does not achieve the desired success. We gladly take care of the maintenance and maintenance of standardised SAP environments and/or the creation of individual software.
At the beginning of January 2020, the new support backbone became mandatory. Anyone who is unsure whether the SAP support connection is running properly does not have to rely on their own solution manager alone. The new support launchpad extension, "Status of Support Connectivity," provides an overview.
Service and Support Offerings
Your SAP MaxAttention team coordinates and steers the different teams on site, so that you only have one point of contact that is binding for all services. Depending on your requirements, the following key persons are your success companions.
In regular audits, TÜV Rheinland checks compliance with the ISO conditions. In 1995, FIS was awarded its first ISO 9001 certification. The most recent audit was carried out in accordance with ISO 9001:2015 and FIS confirms the use of a modern management system in compliance with quality management standards.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are already available.
Almost a fifth of them were positive or neutral about the more "expensive" support model Enterprise Support.