Knowledge of how to integrate your current landscape with SAP Business Technology Platform
SAP defined project team
Mainly the internal IT staff take over the maintenance, which could instead also push the further development of their own digital processes and applications. A resource conflict is inevitable. Especially if your company is also taking the first steps towards digital transformation and wants to switch from the SAP ECC ERP system to SAP S/4HANA in the near future.
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application. The Status of Support Connectivity app displays the data collection status for the customer's on-premise landscape.
The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations
Here's an example we had about one or two years ago. A larger company with a fairly large SAP user base had 2 experts in support alone. SAP experts, who tend to be expensive and have done nothing but route the incoming tickets to the right place so IT support could get involved. We automated this process by using AI. Not their semantic skills, not as a chatbot, but their analytical skills to learn from historical tickets that used to arrive and were misdirected and how they were resolved. So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets. Now, the artificial intelligence that came out of this rich information that came out of the SAP world was able to pass these tickets on to the right person, and in some cases even work out solutions.
A meaningful and up-to-date documentation sets the foundation for efficient application management services and provides the right starting point for our ORBIS Service Agents to get to know their SAP system or cloud and SAP business processes in your company. Do you have any questions about how to set up and update your documentation? We are happy to advise you individually!
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Achieving your business goals is our priority.
The SAP Solution Manager is available for on-premise focused customers.