Preconfigured setup and ready-to-use business processes
Proactive Success Critical Support
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
Manage and control your SAP environment with ease and accountability
In fact, many companies are in a difficult position in terms of their SAP environment. Our specialists are regularly consulted about licencing costs, optimisation and compliance risks. Each time, they offer tailor-made solutions that are perfectly tailored to each customer's needs.
Your SAP MaxAttention team coordinates and steers the different teams on site, so that you only have one point of contact that is binding for all services. Depending on your requirements, the following key persons are your success companions.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
The first stage of cooperation is always to determine the needs of your company and SAP users.
In order to make it easier for companies to get into the SAP HANA Cloud, SAP unifies maintenance and customer service for On Premise and Cloud systems.