Prevent problems before they occur
1st Level Support
With the rollouts of SAP software to additional locations, new functions, as well as new employees, come to SAP systems and increase the support volume. Service tickets are regularly purchased, which are processed by support every month. Time and again, adjustments are needed to exploit the complex functionality of SAP systems. The national and international sites are being developed in a targeted manner and require new functionalities. And SAP itself is still developing - it is regularly important to check new functions and implement them if necessary.
We also support our customers in Application Lifecycle Management. The SAP Solution Manager is available for on-premise focused customers. For customers with a cloud orientation, we are creating an additional option with SAP Cloud ALM. With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
As a permanent or reliable backbone
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis. If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
Unlike other hostels, all our contacts are in Germany. Also those who take the phone off at night by 2.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
As a complete SAP service provider, we offer you everything you need as a SAP customer in our SAP Carecenter.
So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets.