Proactive Success Critical Support
SAP Business Journeys
Our work is aimed at improving the business of our customers. Our task does not end with the implementation of the IT solution. We support customers all over the world with the operation, maintenance and administration of the solution.
For us as an SAP partner, you, your systems and ensuring your processes are the top priority. You need SAP support for your SAP ECC system and would like to know more about our services? Our ERP consultants and support staff will be happy to help you in a non-binding conversation.
SAP defined project team
What are we doing here to achieve automation? How do we make these worlds work smoothly together? Simple: In principle, each of the participants stays in his world, which does not have to leave it, because by integrating SAP support into the IT support or the ITSM tool (SAP-ITSM integration), we manage to ensure that the SAP user does not have to go into another system to report a problem, but can ask for help and give his comments on it at the push of a button. On the other hand, support will receive the correct information to respond appropriately to the problem or failure. He sees the user information, runtime information, screenshots, everything that is technically necessary to classify this ticket correctly and of course to solve it quickly. A classic win-win situation has thus arisen.
By delegating your SAP application management to a trusted AMS vendor, you enable your internal IT department to focus on its core competencies and realise innovation. This way, you can relieve the burden on your professionals and give them the opportunity to focus on more strategic tasks.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
We perform the licence checks, check the application quality of the SAP licence and help get the system up and running.
Now, the artificial intelligence that came out of this rich information that came out of the SAP world was able to pass these tickets on to the right person, and in some cases even work out solutions.