SAP Application Management Services
The VAR Support Model
Our work is aimed at improving the business of our customers. Our task does not end with the implementation of the IT solution. We support customers all over the world with the operation, maintenance and administration of the solution.
Achieving your business goals is our priority. Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.
SAP Business Application Support
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
In December 2017, Salt Solutions took over the supervision of the SAP ERP and EWM modules. This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM. A global template has also been developed, for example, which significantly facilitates the maintenance of the various price lists of international sales organisations.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
SAP Support is available in the SAP Portal.
You needed support with our software? With Teamviewer (Meeting and Remote Control) and Microsoft teams, we have the right tools at our disposal to support you optimally.