SAP Business Journeys
Co-design
The second level of our customer service process supports the first level in more complicated cases. Due to the excellent technical expertise available in this stage, the possible causes of the disturbance are quickly found and a solution is reached. If during troubleshooting it is determined that the help of the software house SAP is needed, the contrimo employee increases the priority and the request reaches (in consultation with the customer) our 3rd level support.
In addition to the standard service, we carry out a thorough analysis and evaluation of all SAP products that are not measured via USMM and also offer the possibility to examine interfaces that are not derived from SAP and that are specifically developed for the customer. The result is a holistic view of the environment, with all the licencing risks and opportunities, with a focus on the various licencing options for Indirect Access.
Comprehensive Hybrid Operation
Customers with a small and standardised SAP landscape can use the "Status of Support Connectivity" cloud extension to test the connection of their on-premise system to the SAP Support Backbone without having to resort to the full power of the Solution Manager. This is particularly suitable for customers who do not use Application Lifecycle Management (ALM) or complex IT service functions in Solution Manager.
We won't let you down if necessary! Find out how our customised support solution might look for you! We are happy to advise you in the context of a personal interview - competent and comprehensive. Benefit from our long-term project experience in the SAP Customer Experience environment and the resulting knowledge base!
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