SAP ENTERPRISE SUPPORT
Learn more about our three-level support process
In the event of a very high-priority malfunction (e.g. system shutdown of the SAP system) and inaccessibility of the support or SAP Solution Manager Portal of Deutsche Telekom, SAP Support is directly accessible via the SAP Local Support Centre (24/7). With the reason that Deutsche Telekom is currently not available as a partner for a problem notification, you can open your message directly to SAP. SAP Support will contact you or Telekom immediately with your escalation contact.
Our schedule of expert services is still in the beginning. We expect customers to make greater use of this service. A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.
SAP Support Backbone Update - What's next?
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Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
Many users are looking for a suitable tool for better knowledge transfer, especially when it comes to establishing new standard business software in the company.
The Transaction SNOTE implementation tool for coding corrections helps the customer implement SAP hints.