Second-Level Support and Third-Level Support
Get an extended experience: Achieving goals through targeted guidance, enhanced support and a personalised success plan, maximising the value from your investment thanks to the help of experts
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
We work 100 percent remotely. We have the necessary solutions and infrastructure to ensure maximum security for your systems. Our care for data protection in your company is confirmed by the ISO270001 certificate.
Implementation Services
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Managed Business Services: Select Services after the start of production to manage your daily operations.
The advantage: After a basic instruction, the other intensive support is almost completely eliminated.