Standard Support targets in-house solutions
SAP SUPPORT AND MAINTENANCE
Users who want to use SAP solutions in the cloud and SAP's HANA Cloud in addition to on-premise solutions will now receive a new offer from Walldorf. This should also reduce the complexity of support for users at the same cost.
This growth continues to challenge the company's IT. This includes not only the connection of new sites and the introduction of new systems and functions. The day-to-day business will also continue to be managed - from ensuring the smooth operation of applications and networks to supporting users at the sites.
SAP Essential Business Services
Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise. These are often performance issues or recurring interface errors in system integration. We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution. Trust our expertise!
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
With SAP Solution Manager, we can easily manage and control changes to the SAP environment with established approval processes for change requests, ensuring traceability and accountability.
Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible.