Support
SAP AMS benefits
In order not to miss the goal of a support agreement, our specialists make sure that no new functionalities are introduced via the support. New requirements still need to be approved and initiated by project managers via change requests. For smooth support, it is also important to identify early on whether the cause is in the software or the IT infrastructure. We also provide advice on these issues.
Supporting end users is a difficult task, especially if you are an SME. You may not have the necessary manpower or internal skills to provide solutions to all potential problems. In addition, constantly changing business requirements put IT departments under constant pressure to meet quality, predictability, and responsiveness requirements. We provide first-level support and work directly with your end users to continue maintenance and user support if you do not want to build an internal SAP support capability. Or we can add second-level support to your internal helpdesk and complement your existing team for complex problem solving and improvement.
Troubleshooting & Troubleshooting
Running an IT infrastructure is complex. This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
In order to make it easier for companies to get into the SAP HANA Cloud, SAP unifies maintenance and customer service for On Premise and Cloud systems. SAP One Support offers coordinated support for in-house and cloud systems and is designed to ensure flexible and easy use of software in all operating scenarios. This should enable customers to switch to SAP Cloud powered by SAP HANA according to their individual requirements, while at the same time exploiting existing investments in local software solutions.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
In addition, SAP wants to optimise and extend support through new and innovative cooperation models.
We also support your company in the areas of SAP Base, HCM and Cloud.