Technical application support
Long experience
However, SAP ONE Support only complements the basic offering of Enterprise Support. Premium support offerings such as ActiveEmbedded or MaxAttention must still be booked additionally, but these also apply regardless of the operating model. For example, SAP ActiveEmbedded and SAP MaxAttention for on-premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
We also support our customers in Application Lifecycle Management. The SAP Solution Manager is available for on-premise focused customers. For customers with a cloud orientation, we are creating an additional option with SAP Cloud ALM. With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
Identify areas for improvement and train the workforce for new technologies
We provide information on SAP product innovations, SAP support and enhancement packages, and new software releases. But also the latest updates on the SAP solutions used. This keeps you up to date with technology.
We provide information technology support for SAP solutions. We grant access rights to SAP information resources. We update the SAP versions and handle incidents (with highest priority — 24/7, 7 days a week). We perform the licence checks, check the application quality of the SAP licence and help get the system up and running.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
In case of problems, you can rely on us to help you solve your problems efficiently and effectively.
We use SAP Solution Manager for all maintenance issues to track incidents, SLA compliance, and documentation of solutions for future reference purposes, and provide you with a proven and independent AMS support tool to ensure business continuity.