The concept of SAP MaxAttention
PaaS and DevOps
To sum up, we can say that both support services naturally overlap from time to time. Often, SAP Support team members are looking for an application management services solution to resolve an acute problem so that a similar problem can no longer occur in the future.
The employees of our customers, like all of us, are used to beautiful and easy-to-use applications in their role as consumers of digital offerings; We also take this into account in our interaction with our customers. We provide self-service access to our knowledge pool in a variety of ways. This includes social media such as Twitter or messenger services such as WhatsApp.
MANAGED SERVICES
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
"As more companies combine on-premise systems and cloud programmes in hybrid IT environments, controlling and coordinating support for different solutions can significantly increase the complexity of IT operations," said Elaina Stergiades of IDC. "IT organisations are therefore looking for support providers that are able to simplify and unify access to support services." With the SAP ONE Support programme focusing on comprehensive support, SAP users can integrate cloud technologies and reduce the complexity of day-to-day operations. For more details on the SAP ONE Support support programme, see SAP of 3. Announce by 5 June at SAPPHIRE NOW in Orlando, Florida.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
Or we can add second-level support to your internal helpdesk and complement your existing team for complex problem solving and improvement.