The VAR Support Model
Support
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
SAP Support supports all types of dependencies, whether on-premise, cloud or hybrid. The requirements of our customers are constantly changing - especially with regard to the end-to-end support experience. We recognised this early on and reinvented SAP Support. As already stated: With this "next-generation support" we are enabling our customers to gain greater access to our knowledge pool via self-services. Customers can ask their questions with us in real time, in direct interaction with our support experts. We also work to integrate support into our solutions. And to shorten the time from question to answer using artificial intelligence and machine learning.
Get to know Cloud Success Services
We relieve your IT and key users and ensure a stable and sustainable operational capability of your SAP system, always in view of your company-specific requirements and the potential of your SAP solutions to be exploited. With us, you are in good hands: Trust, competence and a high quality of support are among our maxims.
You can decide for yourself what kind of company you want from us. Choose the Success Extensions you need to create the experience you want and succeed in the cloud.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
"In German-speaking countries, users deliberately choose a support model and stick to it.
"It will now be even easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology to deliver better and faster results.".