Welcome to the SAP Support homepage !
Development of value added and value assessment
The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability. For customers switching to SAP Cloud powered by SAP HANA, SAP recommends SAP Enterprise Support. This guarantees innovation and reliability in hybrid scenarios. One Support is implemented step by step. The SAP ONE support enhancements are designed to deliver SAP 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are currently available.
Our ORBIS-AMS-Agents will support your key users in all questions and problems related to daily business in your applications and SAP applications in jointly defined processes. You are relieving your IT department, which can focus more on innovation and new business requirements. The advantage is clear! Our detailed analyses and reports provide your organisation and management with the necessary information to identify weaknesses in processes and the need for additional process know-how in the implemented application. Through targeted training and process optimisation, you will be able to continuously improve the processes of your application in your company.
The VAR Support Model
Please refer to a complete list of our software products. It provides you with related documentation on implementation, upgrades and new features.
We offer support models tailored to your needs with flexible switching options. Our support can be obtained on a daily or hourly quota basis according to your needs.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
For you as a customer, this means trust in a competent partner who accompanies you reliably and with a lot of knowledge and experience - from complex implementation projects to process optimisation to support.
We are a young and growing team with excellent expertise.