What does this mean in detail?
Functional design and architecture analysis and functional gap assessment
SAP also wants to facilitate the transition to SAP Cloud powered by SAP HANA for users. SAP assures users that they can focus on the real business and "leave the orchestration of continuous processes to the provider.".
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!
By 2017, the ten employees in the central IT Services department in Wuppertal, supported by a number of Indian colleagues, were in charge of all the systems and users of the group. In particular, the company's SAP solutions tied up a large proportion of its IT resources. Schmersal uses numerous SAP products, including SAP ERP for business process control, SAP Extended Warehouse Management (EWM) or SAP Netweaver Business Intelligence (BI, formerly BW) warehouse management software.
All this - and much more - is provided by our REALTECH Service Management Software out of the box. But it doesn't have to be our complete ITSM solution to realise this integration. You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard. You can integrate the described automatisms as an app into existing systems.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
With these and many other challenges, our customers come to us daily and are served with a first-class SAP support! Would you like to get a picture of your counselling partner in advance? An overview of our contacts can be found here.
Our vision is to have omnichannel access to our support, and to continue to develop new tools and pioneering solutions in co-innovation with our customers.