Where do you see SAP support in 2025?
Manage, monitor and optimise your SAP solutions and business processes
The reports filed outside of our business hours will not be processed until the next working day. The SAP processes the "Very High" priority messages immediately. In order to ensure that you as a customer are always well informed about how a message can be submitted outside of business hours, our answering machine with the relevant information is available to you. In the Customer Guide, you will learn how to proceed in the event of a system shutdown, for example, to submit the message to SAP for immediate processing. You will also receive detailed information about the message task in SAP Solution Manager and a description of the message task outside of our business hours.
Our ORBIS-AMS-Agents will support your key users in all questions and problems related to daily business in your applications and SAP applications in jointly defined processes. You are relieving your IT department, which can focus more on innovation and new business requirements. The advantage is clear! Our detailed analyses and reports provide your organisation and management with the necessary information to identify weaknesses in processes and the need for additional process know-how in the implemented application. Through targeted training and process optimisation, you will be able to continuously improve the processes of your application in your company.
External SAP support and comprehensive service to relieve your IT
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
SOA People is at your disposal to support you instantly and remotely to meet your business needs. Cost-effective business continuity is essential, and we can be completely flexible in the way you work with us. Our overall goal is to reduce the running costs and efficiency of your SAP landscape.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately.
It is often difficult to keep track of them, especially at the beginning.